PrivacyPolicy

Last modified on: August 3, 2025

This Privacy Policy details how Solo Ascend collects, uses, and protects your personal data, in compliance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.

Contact DPOSupport

1. Collection of Personal Data

As part of its operation, Solo Ascend collects the following data via Discord:

  • Your Discord ID
  • Your Discord username
  • Your Discord avatar
  • Basic information of servers where Solo Ascend is present
  • Your email address
  • Your game progress and statistics data

2. Use of Data

Your data is used for:

Main Services

  • Ensuring the operation of commands and services
  • Managing server-specific custom configurations
  • Saving your game progress

Premium Services

  • Processing payments for premium services
  • Contacting you regarding the service
  • Improving our services and features

3. Data Retention

Your data is retained as long as you use our services. In case of deletion of your account or upon explicit request, your personal data will be deleted within 30 days, except for data necessary to comply with our legal obligations.

⚠️ Data Retained for Legal Obligations

Some data may be retained longer to comply with our tax and accounting obligations (invoices, payment history).

4. Log Files

Solo Ascend retains log files containing:

  • Actions performed via the bot
  • Technical errors
  • Timestamps of actions
  • Performance and usage data

Retention: This data is retained for a maximum of 30 days and is used solely for security and debugging purposes.

5. Cookies and Trackers

Our website uses essential cookies for:

  • Maintaining your login session - Essential cookie for your authentication

Note: We only use technical cookies necessary for the operation of the site. No tracking or advertising cookies are used.

6. Your Rights

In accordance with GDPR, you have the following rights:

Right of Access

View your data

Right to Rectification

Correct your data

Right to Erasure

Right to be forgotten

Right to Restriction

Restrict processing

Right to Portability

Retrieve your data

Right to Object

Object to processing

To exercise these rights, contact us at:contact@soloascend.xyz

7. Data Security

We implement appropriate security measures to protect your data against unauthorized access, modification, disclosure, or destruction.

🔒 Encryption

All communications are encrypted via HTTPS/TLS

🛡️ Controlled Access

Data access is limited to authorized personnel only

8. Data Transfer

Your data is hosted within the European Union via OVH. We do not transfer your data outside the EU, except under legal obligation.

🇪🇺 GDPR Compliance: All our data remains within the European Economic Area, ensuring compliance with the highest standards of protection.

9. Modification of the Policy

We reserve the right to modify this privacy policy. Users will be informed of significant changes via our Discord support server.

🔔 Notifications: Any major modification will be communicated to you at least 30 days in advance via Discord and email.

10. Contact

For any questions regarding this policy or your personal data, contact us:

Email

contact@soloascend.xyz

Discord

Support Server

🛡️ Your data is important to us. We are committed to respecting your privacy and protecting your personal information.

This policy complies with GDPR and the French Data Protection Act.